Frequently Asked Questions

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also offer Apple Pay, Google Pay, and Shop Pay for seamless checkout. Buy-now-pay-later options are available through Afterpay and Klarna for US orders, allowing you to split your purchase into four interest-free installments. All transactions are processed through a secure, PCI-compliant payment gateway.

If you need to modify or cancel your order, please contact us at support@almashaaer.com within one hour of placing it. Our fulfillment team begins processing orders promptly, and once an order has entered preparation, we are unable to make changes. If your order has already shipped, we are happy to assist with a return once it arrives. Please include your order number in any correspondence.

Every Al Mashaaer order is presented in our signature packaging — a hand-finished box lined in matte black tissue, sealed with our embossed gold label. For gifts, we offer an elevated presentation that includes a luxury ribbon wrap, a sealed outer sleeve, and the option to add a handwritten note card. Gift wrapping is available at checkout for a nominal fee.

Absolutely. During checkout, you will find the option to include a personalized message of up to 200 characters. Your words will be hand-transcribed onto one of our foil-pressed note cards and placed inside the gift box. If you are sending directly to a recipient, no pricing information is included with the shipment.

We do. Al Mashaaer digital gift cards are available in denominations of $50, $100, $150, $250, and $500. They are delivered instantly via email to the recipient of your choice, accompanied by a personalized message. Gift cards never expire and can be applied to any product on our website.

Domestic orders within the United States are typically processed within one to two business days and arrive within three to seven business days. All fragrances are shipped via ground transportation for safety compliance, which may extend transit times for certain destinations. You will receive a tracking number as soon as your order ships.

At this time, we ship to the United States and Canada. We are actively expanding our shipping capabilities and plan to serve additional markets in the near future. If you are located outside our current shipping regions and wish to be notified when we reach your area, please join our newsletter.

Fine fragrances contain alcohol-based formulations classified as flammable liquids (HAZMAT Class 3) under transportation safety regulations. They must travel via ground shipping rather than air. This is standard practice across the fragrance industry and is required by the Department of Transportation. Your order is carefully packed with protective materials designed to keep every bottle secure throughout its journey.

Yes. Once your order ships, you will receive an email confirmation containing your tracking number and a direct link to monitor your package in real time. Tracking information typically becomes active within 24 hours of shipment. If you have an account with us, you can also view your order status in the Orders section of your account page.

We accept returns of unopened, unused products in their original packaging within 30 days of delivery. Due to the intimate nature of fragrance, we are unable to accept returns on bottles that have been opened or used. We encourage customers to begin with our discovery sets, which allow you to explore multiple compositions before committing to a full bottle.

Email us at support@almashaaer.com with your order number and a brief note about your reason for returning. Our team will respond within one business day with a prepaid return shipping label and instructions. Once we receive and inspect your return, a full refund will be issued to your original payment method within five to seven business days.

We are happy to facilitate an exchange for any unopened product. Please reach out to our team at support@almashaaer.com with your order number and the fragrance you would prefer. If there is a price difference, we will adjust accordingly. If you have opened your bottle, we recommend our discovery sets to find the composition that resonates most with you.

In the rare event that your order arrives damaged, please contact us immediately at support@almashaaer.com with photographs of the damaged item and packaging. We will arrange a replacement shipment at no cost to you, typically within one to two business days. You will not need to return the damaged product.

Our Eau de Parfum formulations are designed to last six to ten hours, with base notes often lingering on fabric and hair well beyond that. Fragrances built on woody, amber, and oud bases tend to have the greatest longevity, while fresher, citrus-forward compositions may be more ephemeral. Applying to well-moisturized skin and pulse points will extend the life of any fragrance.

Apply to pulse points where warmth naturally diffuses the scent: the inner wrists, sides of the neck, behind the ears, and inner elbows. Hold the bottle four to six inches from the skin and apply two to three sprays. Allow the fragrance to develop naturally — avoid rubbing your wrists together, as this breaks down the top notes. For extended wear, apply a light mist to your hair or clothing. Layering with an unscented moisturizer beforehand improves both projection and longevity.

Store your bottles upright in a cool, dry place away from direct sunlight. A bedroom dresser drawer, closet shelf, or the original box are all excellent options. Avoid the bathroom, where temperature and humidity fluctuate. Properly stored, a high-quality Eau de Parfum will maintain its character for three to five years or longer. Our bottles feature UV-protective glass for additional defense.

Al Mashaaer is firmly committed to cruelty-free practices. None of our products or ingredients are tested on animals at any stage of development. The vast majority of our collection is also vegan. A small number of compositions incorporate ethically sourced natural ingredients — these are clearly noted on each product page.

Al Mashaaer is an Arabic word meaning "the feelings" or "the senses." It speaks to the deeply emotional relationship between fragrance and memory — the way a scent can transport you to a place, a person, a moment in time. Every fragrance we create is an invitation to feel something.

Our fragrances are developed and produced in our atelier in the United States. Our master perfumer works with raw materials sourced from their places of origin around the world — oud from Southeast Asia, rose from the Middle East, sandalwood from Australia, vanilla from Madagascar, and many more. Every composition is blended, aged, and bottled by hand in small batches.

Yes. We partner with a carefully curated selection of luxury retailers, boutiques, and hospitality properties. Minimum order quantities and pricing are discussed on a case-by-case basis. To inquire, please reach out to wholesale@almashaaer.com.